RETURNS & EXCHANGES: Returns and exchanges need to be authorized by Cowboy Warehouse and must be in original (unworn, unused) condition. A 15% restocking fee will be applied to returned items and any additional shipping charges will be the responsibility of the customer. Boots that are ordered in sizes that are not instock sizes cannot be returned. We appreciate your business and will do our best to be sure you are satisfied with you purchases. To contact us at Cowboy Warehouse, please e-mail us at info@cowboywarehouse.com, or you may call 620-756-4525. If we are not currently available, please leave a message, and we will get back with you as soon as possible. Thank you!